Dispatcher Mom Responds To 911 Call Of Her Own Son Choking

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July 11, 2014 3:40pm PST

What would you do if you knew your child was in a life or death situation and you had to listen to it play out but you couldn’t be there to help? One California mother experienced the reality of that ordeal and she handled it in an incredible way.

Britney Melchor is a 911 dispatcher. She’s helped saved many lives over the years because of her job, but she never dreamed that one day, she would have to answer the call to save her own 14-month-old son.

While Britney was at work one day, Robert Kimball was caring for the couple’s son, Maverick. He was moving some furniture around in the living room while Maverick played in his bedroom. When Robert went to check on his son, he discovered that the baby had swallowed a metal washer and was already turning red in the face. He immediately called 911.

(Read More: LISTEN: 911 Call Transferred To Voicemail As Caller Is Being Beaten And Robbed)

On the other end of the line, was Britney, who happened to be training a new employee during her shift. When he repeated the address of caller to her, her heart sank. She described the horrifying moment:

“It’s the worst nightmare, it’s the worst thing that any parent, let alone parent dispatcher … could ever, ever go through. Mommy mode kind of hit — like that’s my son. I panicked. But then I was like, ‘You know what? I got to get him to the help he absolutely needs.'”

And that’s exactly what she did. She remained calm and called for emergency medical assistance.

Today, Maverick is doing just fine. He ended up swallowing the metal washer and later passing it. Because of the way she handled this tough situation, Britney has been awarded by her town’s police department. They are certainly lucky to have such a skilled professional in Britney’s position.

Britney said of her high-pressure job:

“Being behind the console and in the room where you don’t have interaction with anyone, you see firsthand now that you’re someone’s lifeline. You’re their guardian angel in the few seconds that you’re on the phone with them.”

What would you do in this situation? Do you think you could continue to do your job like Britney did? Let us know in the comments section!

(Read More: Rape Victim Told to ‘Quit Crying’ By 911 Dispatcher)

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